Have Your Student Loans Been Sold to a Collection Agency? Here’s What to Do

Person reviewing student loan collection notices and financial documents at a desk
Pittsburgh writer and poet covering student loans, financial aid, and the practical questions that matter most to families navigating the cost of college.
Melissa covers financial aid and college planning for families navigating the system for the first time.
Federal student loans enter default after 270 days of missed payments — and once in collections, the consequences compound quickly. Here's exactly what happens, what your options are, and how to get out.

Main image courtesy of Penn State.

Quick answer

Federal student loans enter default after 270 days of missed payments and are then referred to a collection agency. Once in default you face wage garnishment, tax refund seizure, and loss of future federal aid eligibility. Your main paths out are rehabilitation (9 on-time payments that remove the default from your credit report), consolidation, or full repayment. The best move is to contact your loan servicer before you hit default — income-driven repayment plans can reduce your payment to $0 and prevent the situation entirely.

When you decided to attend college, one of the many decisions you had to make was how to pay for it. Right behind deciding which school to attend, determining how you’ll pay for four years of college can be daunting. Chances are you filled out the Free Application for Federal Student Aid (FAFSA) and were given an amount of aid that you qualify for. That aid could come in the form of scholarships, grants, work-study, and loans. 

Now that you’ve completed your degree, it’s time to pay back those loans that were a part of your student aid package. However, sometimes paying back your debt is a little more complicated and less straightforward than you might like. If you’ve found yourself struggling to make your student loan payments, you may run the risk of having your student loans sold to a collection agency. How did this happen, and what are you supposed to do if you find yourself in this situation?

Not to worry, we can explain all that and more in this guide. We’re going to cover:

  • How your student loan got into collections
  • What it can mean when your debt is in collections
  • How to get your student loans out of collections

Student Loans in Collections? How You Got Here

What transpires to send your student loan to a collection agency?

frustrated student with head on the desk
No one wants their loans with a collection agency, but it can  happen. Image courtesy of Grand Canyon University.

Before you set foot on campus, most likely you’ve already sorted out how to pay for tuition, room, board, and books. Generally, you pay for these with scholarships, grants, loans, and even work study arrangements. Thankfully you don’t need to worry about paying back grants or scholarships, but you will, however, need to think about how you’ll pay back your loans.

Unfortunately, student loans have risen to very large proportions, and are having an affect on many Americans’ lives after they graduate. In the U.S. there is $1.77 trillion dollars tied up in student loan debt, and many people are struggling to make their loan payments. Federal student loan payments resumed in October 2023 after the COVID-19 payment pause ended. If you were in default before the pause, the Fresh Start program — which ran through September 2024 — gave borrowers a one-time opportunity to return to good standing automatically. That window is now closed. If your loans are currently in default, the standard rehabilitation and consolidation options apply.

What happens when you’re struggling to find a job that can pay you enough to start making payments on your student loans? What if you haven’t been able to pay on your loans for a while and you get a notice that the loans have been sold to a collection agency? Well, it may be helpful to know that you’re not alone in this struggle, and many people across the country are trying to find a way to pay back their student loans. 

If you find that your student loans have ended up in collections, this means that they are in default, and you haven’t been making payments for 270 days. If you have privately held loans, you can be considered in default as soon as you miss a payment. Like other loans, these are typically sent to a collection agency after 90 days, instead of the 270 with federally held student loans.  

There are some warning signs to be aware of before your student loans end up in default and sent to a collection agency. Take notice if you:

  • Have a tight monthly budget. If your budget is so tight that one extra or unexpected expense can prevent you from paying your bills or buying necessities, then you may be at a higher risk of defaulting on your student loans.
  • Your interest rate/monthly payment has increased. If you have private loans with a variable interest rate, your lender can change the interest rate or the amount you owe. If this is your situation, this can really make a harmful impact on your ability to pay back your student loans.
  • You’re struggling to make payments on time. If you already find it difficult to make your payments on time, chances are you will continue for the foreseeable future to have a hard time making payments for an extended period of time.
  • You’ve missed payments before. If you’ve already missed payments in the past, you may be in a less than ideal place to continue to pay back your student loans unless something else changes.

If you’ve experienced any of these circumstances, you may be at a higher risk of defaulting on your loans and having them sent to collections. 

What It Means to Have Your Student Loans in Collection

What happens once your student loans have moved into default and collection?

Frustrated student worried about their loans
Defaulting on your loans can be scary, but there are ways to get out of collections. Image courtesy of NerdWallet.

If you’ve unfortunately fallen into default, you’ll have your student loans sold to a collections agency. This is not a great situation, because having your student loans with a collection agency can mean a couple of things and cause you additional financial issues. Once your loans are in default and an agency owns them, they will likely have fees added to them. Private loan collection agencies may add fees to your balance — check your loan agreement for the specific terms.

The longer that your loan stays in default, the worse it can be for your future financially. In addition to having a fee from the collection agency put on your loan, you may also be susceptible to the following.

  • Having your wages garnished. When a collection agency is collecting a debt from you, they may be able to have your wages garnished and put towards that debt. Although there are rules about how and when debt collectors can contact you and how they can interact with you, they may be in their rights to garnish wages. If you are working, the debt collector may be able to take a portion of your wages and apply it to your debt.
  • Not being eligible for additional federal aid. If you’re thinking about applying for additional aid in the future to return to school or to finish your degree, if you’ve gone into default, you may be prevented from applying to and receiving federal financial aid.
  • Ineligible for deferments. Having your loans with a collection agency may also make you ineligible for deferments you may need in the future. 
  • Losing subsidized benefits on your loans. If you have federal loans that are subsidized you could lose those benefits once your loans go into default.
  • Impacting your credit score. Perhaps one of the biggest and longest lasting consequences to defaulting on your student loans and having them sold to a collection agency, is that it can impact your credit score for as long as seven years. This can hamper your ability to get a loan for a mortgage or a car, or to open a business.

Federal student loan default timeline

Stage Timeline What Happens Action to Take
Missed payment Day 1 Loan becomes delinquent. Servicer contact begins. Contact servicer immediately. Ask about IDR, deferment, or forbearance.
Credit bureau reporting Day 90 Delinquency reported to Equifax, Experian, TransUnion. Catch up on payments or enroll in IDR before this point.
Default Day 270 Loan referred to collections. Full balance due immediately. Future federal aid eligibility lost. Begin rehabilitation or consolidation process.
Collections enforcement After default Wage garnishment (up to 15%), tax refund seizure, Social Security offset possible. Contact Department of Education collections unit to discuss options.
Rehabilitation complete 9 months of on-time payments Default notation removed from credit report. Loan returned to servicer. Enroll in IDR plan to prevent re-default.

How to Get Your Student Loans Out of Collection

What are the best ways to get your student loans out of default and collection?

student calculating their student loan amount
Work with your lender to find a repayment plan that works with your budget. There are a few federal programs that you may qualify for. Image courtesy of PsyPost.

If you’ve found yourself with your student loans in default and with a debt collection agency, don’t lose hope yet, there are ways you can dig yourself out of this.

If you have federal loans you can try these options.

Important

Federal student loans don't enter default until 270 days after a missed payment — giving you a nine-month window to act. If you're struggling to make payments, contact your loan servicer immediately and ask about income-driven repayment, deferment, or forbearance. These options disappear once you're in default. A $0 IDR payment still counts as on-time and protects your credit. Don't wait for a collections notice.

Income-Driven Repayment as pevention

The best time to act is before default. If you're struggling to make payments, contact your loan servicer immediately and ask about income-driven repayment (IDR) plans. IDR plans cap your monthly payment at 5–10% of your discretionary income — and a $0 payment still counts as an on-time payment that protects your credit. Once you're in default, these options become harder to access. See our guide to how student loans affect your credit score for what default actually does to your credit report.

Pro tip

Rehabilitation — making 9 voluntary, reasonable, and affordable on-time monthly payments — is usually the better path out of default compared to consolidation. The key reason: once rehabilitation is complete, the default notation is removed from your credit report entirely. Consolidation gets you out of default faster but leaves the default history on your report. If your credit score matters to you, rehabilitation is the stronger long-term choice.

Pay back/rehabilitation

If you’re able, start to make on time payments in the amount you owe. If you need to change the repayment plan you’re on, make sure to get in contact with the Department of Education, or the provider that owns your federal loans. After 9 on-time payments under rehabilitation, the default notation is removed from your credit report.

Once you have gotten back on track with consistent payments, they can rehab your loan and take it out of default.

Consolidation

You may want to try consolidating your student loans, including the one(s) that are in default. You’ll need to speak to your lender, but this is contingent on ensuring you’re making on time payments in the amount required. Note that consolidating out of default requires agreeing to an income-driven repayment plan or making three consecutive on-time payments first.

Bankruptcy

Although it can be difficult to get your debt discharged with bankruptcy, this may be possible. You’ll want to consider this carefully because declaring bankruptcy can make an impact on your financial situation for years to come.

Repayment

If your loan is an amount that you can repay in full in one sum, consider doing this. However, because most student loans are in the thousands, this isn’t a viable option for many people.

If your student loans have been sold to a debt collection agency, this means that they are in default. In order to get them out of default, we suggest contacting your lender and working out a plan that allows you to start paying them back—and get your loans out of default and into rehabilitation. 

Pittsburgh writer and poet covering student loans, financial aid, and the practical questions that matter most to families navigating the cost of college.
Melissa covers financial aid and college planning for families navigating the system for the first time.
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